FREQUENTLY ASKED QUESTIONS & ANSWERS

In our FAQs section, the award winning team at Grove Granites have put together a selection of frequently asked questions along with answers that hopefully covers everything you need to know on quartz / granite kitchen worktops and memorial stones. For further details and enquiries on any of the information listed in our faqs, or if you have a question that you’d like to ask, please just Contact Us and we may even feature your question on our faqs page in order to help other customers.

WORKTOPS FAQS

We are a small family owned business with a team of 10 (11 if you include Worktop Wayne, our beary little mascot!). The machinery we use has been lovingly taken care of, with some items dating back to 1910. We take pride in the work we do and are proud to say that our team have a combined experience of over 100 years within the industry.

Providing we have all of the information required, our team will provide you with a quote on the same day.

The first stage of the process is for us to provide you with a quotation. In order to proceed, we require a 50% deposit to place your material on order and to book in a templating date. Our team will then process your order and begin creating your worktops. The remaining balance will then be due in order to secure a fitting date once your worktops are ready.

Templating is a process where we create a replica of the worktops which are to be made. The templates will contain the exact sizes and locations of any cut outs, along with other details of your requirements. In order to template, all of your base units will need to be fitted in their final position and your walls will need to be plastered. It is important that nothing is moved or altered in anyway after templating as your worktops will not fit.

Yes. We do always recommend using a skilled mason who is used to working with the material, but if you would like to provide us with a template, we will then be able to make the pieces for you.

Quartz generally comes in slab sizes that are 3.2m x 1.6m, whilst Granite slabs do vary slightly. Any pieces of worktop over this size will require a joint.

Granite is a 100% pure natural stone that is quarried from all over the world. The large blocks of granite are then cut into manageable slabs which are then sent on to fabricators like ourselves. As granite is a natural rock, the patterns can vary significantly from one piece to another.

It is not uncommon to have two pieces of the same material from the same quarry that look entirely different. Each slab really is unique and we therefore always recommend you visit our supplier to select the exact slabs you would like. Most granites will require regular sealing to prevent staining and water ingress.

Quartz worktops are a manmade engineered stone and generally contain around 93% natural quartz, along with polymer resins and pigments to bind everything together. Because of this, quartz worktops are totally non porous and will never require sealing.

Generally granite and quartz are very heat resistant but not entirely heat proof. Of the two, granite is more heat proof. We always recommend the use of a trivet for hot pans in order to prevent thermal shock. This is where a crack appears in the material due to the sudden temperature change.

We offer several different edge profiles. Our most popular is the standard flat polish with pencil rounds or the flat chamfer. We also offer ogee edging, full bullnose, half bullnose and shark nose.

MEMORIALS FAQS

Our expert team will guide you through to process to there is no need to worry. If you wish to proceed with our quotation, we request payment to place the memorial on order. We will then provide you with a memorial proof for approval showing the intended layout of the inscription, along with a permit application form for signature. This is something we will submit to the Cemetery/Church on your behalf.

Once we are in receipt of the approved permit and the memorial, our masons will then begin creating your design and arrange to fix this in place.

We can provide you with a quotation for a wide variety of memorials shown from our brochures, however for bespoke requests we will need to request a price from our supplier first.

A bespoke request would be for a memorial in a different colour to the one shown in the brochure, or if you would like to add or remove certain features on the stone. We will always request a price from our supplier for a kerb set to ensure that the size quoted for is within the cemetery’s requirements.

After the burial of your loved one, the recommended waiting time is at least 6 months. This ensures that the ground settles enough, and the risk of the memorial subsiding is minimal. If there is a concrete plinth in place in the ground, then a memorial can be fixed straight away.

Some of our materials are imported, such as Granite which comes from India and China, and Carrara marble which comes from Italy. The other materials used for memorials are Sandstone, which comes from Derbyshire and Slate which is from Cumbria or Wales. All of these stones are a genuine natural rock that requires cutting from the earth and shaping.

We always use the highest quality trade enamels, gild, and methods to ensure longevity. However, the location and type of memorials can have an impact on the longevity of the inscription.

Our memorial fixers hold licenses gained through BRAMM (British Register of Accredited Memorial Masons). They are also members of NAMM (National Association of Memorial Masons) who provide regulations on how memorials should be fixed safely.

The memorials we fix in place have a NAMM Anchor Pin System. This comprises of one large stainless-steel pin bored through the centre inside of the memorial and then through the base into the ground. There are then a further two smaller dowels either side which secure the head of the memorial and the base. This fixing method anchors everything together to help prevent the stone from falling over.

Our team will always ask if you intend on there being a further inscription on the memorial at a later date to ensure that we leave enough space for this. When the time comes, the Funeral Director in charge of arranging the second burial will usually contact us to request the memorial be removed.

This will then be stored at our workshop until the family contact us regarding any additional inscriptions to add. We usually have to submit a permit application to the Cemetery/Church again, but once this has been approved, we will be able to complete working on the memorial and fix it back in place.